Back-office Sales Assistant
Ref. № BOSA2023
Esri is the global market leader in Geographic Information System (GIS) software, location intelligence, and mapping solutions. There is 4,000 staff in 73 countries and more than 350,000 customers worldwide. Esri Bulgaria provides a wide range of services to our customers for ArcGIS, our market-leading geospatial software. With the single largest pool of GIS expertise in Bulgaria, Esri Bulgaria is the leading authority on GIS and our business is growing considerably year after year.
We are looking for a Back-office Sales Assistant to support our existing team and growing business. If you have previous experience in a sales order processing role or sales administration role, then we would love to hear from you.
The Back-office Sales Assistant role:
Working for us as a Back-office Sales Assistant you would be part of our Sales operations team and your key responsibilities would be to:
- Be a point of contact for quotations, orders, protocols, and related questions and documentation
- Accurately process and invoice customer orders and generate renewal quotes, within business and customer deadlines following our various business processes
- Place supplier orders and assist accounts payable with resolving any related queries
- Work with our other departments to ensure information about orders is communicated effectively
- Prepare offers and documentation for public tender procedures
- Keep our customers updated on the progress of their orders
- Maintain company data
- Perform various analytical tasks
- Prepare various sales and project documentation
- Respond quickly and accurately to customer and internal inquiries
About you:
We are keen to consider candidates with a range of experience, however, ideally, you would:
-Have a university degree in Economics, Business administration, or related
- Have previous experience working in an order processing or varied administration role (essential) working with CRM/ERP systems
- Pride yourself in your excellent customer service skills
- Are mathematically competent, organized, and enjoy working in a varied role
- Pay attention to detail, consistently accurate, and like to follow processes
- Have excellent written and verbal communication skills with the ability to build strong relationships with customers and colleagues alike
- Be a team player but able to work on your own initiative, ensuring deadlines are achieved
- Be fluent in Bulgarian and English
- Are eligible to work full-time in Bulgaria
Location and hours:
We are flexible, you can work on a hybrid basis (a mixture of home and our office in Sofia). We are looking for someone full-time (8 hours a day, Mon-Fri)
We will reward you with:
- Additional healthcare package
- Hybrid mode of work with the possibility of a home office
- Opportunities for career growth
- Work within a professional and supportive team
How to join us
To apply for the position, please fill out the Application form by indicating the Reference №: BOSA2023 and attach CV and Letter of Interest.
All applications will be treated confidentially.
In connection with the Esri Bulgaria policy for personal data protection, we are committed to process confidentially the personal data that you provide us regarding the application for this job. In order to consider your application, we will look at the information you sent us, and in case you are suitable for the position, we will contact you the way you specified. When we consider that you are not suitable, we will delete your personal information within 1 /one/ week. If we consider that you are suitable for our organization, but we currently do not have a suitable position for you, we will retain your personal data on our legitimate interest in choosing and hiring employees who have shown interest in us for the period you specified, and if you have not specified – for up to 6 /six/ months.
Please do not provide any information that is not necessary for the application process.